Introduction

We transition from point-and-click to language interfaces to interact with technology and get things done instantly aka Graphical User Interface (GUI) -> Conversational User Interface (CUI). This includes Conversational AI, AI Agents, Digital Workers, Copilots, Voice Agents and Assistants, Chat Assistants, Chatbots, etc.

Feedback Intelligence is Analytics and Optimization Tool for LLM-powered Products

FI is a product analytics that lets you convert user interactions into “what users want to achieve”, configure metrics to measure success, debug bad responses, and get actionable recommendations on what to fix.

For Who

FI is designed for AI teams, including Product Managers, Domain Experts, Data Scientists, and Developers, who are building and maintaining LLM-powered products such as Conversational AI, AI agents, Copilots, etc.