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Overview

The platform consists of the following pages:

  • Project Overview
  • Issues
  • Implicit Feedback Analytics
  • Custom Rules
  • Metrics
  • Chats
  • Datasets

Getting started with the platform​

The Overview page is the primary workspace for managing LLM applications running in production. Each project represents a unique AI application, such as a chatbot, conversational AI system, or agentic workflow. Here, teams can create, configure, and delete projects, view project status, assign or change ownership, and manage sharing settings. This streamlined dashboard provides clear visibility into project operations and status, enabling efficient oversight and control of AI applications within the Feedback Intelligence platform.

Project Overview​

This page provides a detailed snapshot of the selected project's performance and key metrics, including:

  • User Count: Total number of active users engaging with the project.
  • Issue Count: Number of issues tracked during user interactions.
  • Average Impact Score: Reflects the overall severity and impact of issues.
  • Top Issues: Issues with the highest impact scores, flagged for priority resolution.
  • Explicit Feedback Count: Total instances of direct user feedback.
  • Successful Queries Count: Number of successful inquiries or resolutions achieved during user interactions.
  • Failed Queries Count: Number of failed inquiries during user interactions.
  • Top Topics: Most frequently asked topics, highlighting user interests.